Common questions
When will my order be dispatched?
Orders placed by 2pm on a working day are dispatched the same day. Orders placed after 2pm, at the weekend or on a bank holiday are dispatched on the next working day. See our Delivery Policy for full details.
How much is delivery?
The delivery options available for your order, and their prices, are shown at checkout before you pay.
Where can I check my order?
Sign in to My Account to see your orders. Where your delivery service is tracked, the tracking details are included in your dispatch email. Our Order Tracking Help page explains more.
My parcel hasn’t arrived. What should I do?
Couriers can occasionally be delayed. If your parcel hasn’t arrived 7 days after the estimated delivery date, email us at vapecenter.co.uk@gmail.com with your order number and we will look into it.
Can I change or cancel my order?
Email us at vapecenter.co.uk@gmail.com as soon as possible with your order number. Once an order has been dispatched, changes may no longer be possible.
Can I return an item?
Unused items in their original packaging can be returned within 30 days of purchase. For hygiene and safety reasons, e-liquids, coils and disposables cannot be returned unless they are faulty. See our Return and Refund Policy for how to start a return.
What if my order arrives damaged or faulty?
Contact us straight away at vapecenter.co.uk@gmail.com with your order number and photos of the problem, and we will arrange a replacement or refund where appropriate.
Do you verify age?
Yes. Vape Center sells only to adults aged 21 and over. Our Age Verification page explains how we check.
How do I pay?
The payment methods available for your order are shown at checkout. Our Payment Information page has more help.
How can I contact you?
Email vapecenter.co.uk@gmail.com or see our Contact page for all our contact details.
